SHIPPING & REFUNDS
PURCHASES
Akasha will fully refund or replace any goods purchased if they are found to be faulty, damaged or have caused a skin reaction. For instructions on how to return such products, please read “Returns of Opened Product” below.
DELIVERY TIMES
Fow now we only deliver to the contiguous United States of America. If you live outisde of the USA please contact us at contact@akashasacred.com.
Contiguous USA: Shipments to the contiguous United States of America, generally, dispatch within two working days of placing your order. Most customers in the contiguous USA will receive items within 3-5 business days, however, remote destinations can take up to 7 business days. Expedited shipping is available for an additional cost of $20 and takes 2-3 business days. The shipping times for all of our carriers comply with the above timelines. At this time, we do not ship to Post Office (P.O.) Boxes.
Holiday/Peak Seasons: Please allow an additional 1-2 business days for all shipments due to increased demand. In addition, we regretfully advise that we are unable to offer personalized notes or gift wrapping at this time.
Christmas Shipping Deadlines for guaranteed arrival by Christmas Day:
- Standard Shipping- Submit order by December 14th
DELIVERY CHARGES
- $13 USD Flat Rate – order under $100 – Standard Domestic Shipping applies to all orders within the Contiguous USA via UPS.
- $18 USD Flat Rate – order over $100 – Standard Domestic Shipping applies to all orders within the Contiguous USA via UPS.
- Free shipping – order over $300 – Standard Domestic Shipping applies to all orders within the Contiguous USA via UPS.
Akasha will not be liable for any additional charges levied as a result of any import tax, which may be applied.
Please note that you will be asked to check your agreement to our Terms & Conditions when placing your order. According to our terms and conditions in the Akasha Refund & Exchange Policy, you agree to cover the cost of freight for exchanged products or returns, unless you receive an incorrect or defective order.
TRACKING YOUR ORDER ONLINE
Upon shipment of your order, an order number will be emailed to you for reference. You may track the progress of your shipment at any time, via the designated shipping companies’ website tracking facilities.
RETURN / EXCHANGE POLICY FOR UN-OPENED AND INTACT PRODUCT
If you change your mind about the products you have ordered and decide you no longer wish to use them, your unopened and intact Akasha product(s) purchased via Akasha Online (https://akashasacred.com/) can be returned to us for a refund or exchange under the following conditions:
- Products must be unopened and in the original condition
- Products must be sent back within 10 days from original receipt of goods.
- Your proof of purchase / order information must also be included in the return.
Failure to meet with these conditions will result in an exchange or refund being denied.
Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products. Please note that refunds cannot be processed to expired credit cards.
The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.
RETURN OF PRODUCTS PURCHASED ON PROMOTION OR AS PART OF A GIFT PACK
If the products you wish to return were purchased at a promotional or special offer price, the credit refund will be no more than the price paid for the products at the time of purchase. All goods must be returned in a new and unused condition within 10 days from the receipt of your order. No refunds or replacements will be given if the carton has been opened and the product has been used, damaged or tampered with. In the case of gift packs or product kits, the entire pack must be returned intact. Individual products will not be refunded.
RETURN SHIP-TO ADDRESSES
If you received your order placed via https://akashasacred.com/, and wish to return it to us in accordance with the conditions listed above, please contact:
RETURNS OF OPENED PRODUCT
Regrettably, we cannot offer a refund or exchange once the product has been opened and used unless the product is faulty or defective, or has caused a skin reaction.
If you believe the product is faulty/defective in any way (color, texture, smell), or if you experience a skin reaction, you may request an exchange of opened product.
In order to arrange the return for a faulty or defective product, please contact our Customer Care Team by emailing contact@akashasacred.com. Include in your email your name, invoice number and name of product, along with the reason you believe the product is faulty.
Upon receipt of your email, we will email you a return authorization number and inform you where to send the faulty product.
Akasha will exchange a faulty/defective product if it is found there was a production error. If it is found that the product is faulty, the product will be replaced (the same size and value of the original product ordered) and the exchange shipping will be paid for by Akasha.
If it is found that the product is NOT faulty, the customer will be charged the shipping fees.
CANCELLATIONS AND CHANGES TO ONLINE ORDERS
Akasha will endeavor to arrange the dispatch of your order as soon as we receive it. If you have changed your mind about your order and would like to cancel or change it, please email contact@akashasacred.com as soon as possible, quoting your Akasha order number. If your order has already entered the dispatch process, unfortunately, it cannot be changed or cancelled.
INCORRECT ORDERS
If you have received your order from Akasha and it is incorrect, please email contact@akashasacred.com and include your Akasha order number, so that we can arrange to have the correct products sent to you and the incorrect products returned to Akasha.
We will dispatch the correct replacement for any incorrect product within 2 working days of receipt of return of the incorrect products. Your return must be accompanied with a proof of purchase and the products must be returned in a new, unused and re-saleable condition.
We ask our customers to advise us as soon as possible if your order has been delivered significantly late, damaged or incorrect. If this is the case, please email us at contact@akashasacred.com.
Please note that all claims will be honored at the discretion of Akasha and Akasha reserves the right to refuse to refund or replace any customer claims when returns are excessive and it appears that the policy is being manipulated or abused.
STOCK AVAILABILITY
Occasionally, we experience short periods of stock being unavailable through our website. If one of the items you would like to order is listed as out of stock, please return to our website and place your order at a later date.
LIABILITY OF AKASHA
Please check all your order details carefully before processing your order. Akasha will not take responsibility for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.
REVIEW OF TERMS
These terms and conditions are subject to change from time to time without notice. Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.